![]() ![]() A suggested workaround is: While we're focused on remediation, users may be able to access the service using the OneDrive for Business website as an alternative method. Sync Client, and they may receive an error which states, "Your OneDrive has not been setup". The user experience of this incident is: Users may be unable to sign in to OneDrive for Business when using the Next Generation ![]() This issue was posted to the Service Health Dashboard (SHD) as incident SP71574 starting at Tuesday, June 28, 2016, at 3:00 PM UTC. Would anyone know how I completely clear both the old and new OneDrive account information? Presumably something in the local settings in my OneDrive is corrupted. So, since I can connect the new OneDrive for Business sync client to a library that I have never synced before (totally separate account, separate Office 365 tenant), why can't I sync my existing account? HKCU\Software\Microsoft\OneDrive\AccountsĨ) Sign in to the new Client with a separate account - Success! so.%localappdata%\microsoft\onedrive\settings.The methods listed on this thread - makes no differenceħ) Manually delete files and registry entries at the following locations to remove OneDrive library connections: makes no difference. To date I have tried the following resolutions, with no luck:ġ) Office 365 offline repair - makes no differenceĢ) Office 365 online repair - makes no differenceģ) Remove, clean registry and re-install new OneDrive client - makes no differenceĤ) Reconnect old client to original library - fails with notification that the new Sync client must be used instead. ![]() For help, contactĪm the admin for my Office 365 tenant, and for the computer I am using, so no issues with permissions at either end. It hasn't in my case! It has disconnected my library from the old client, but when I try to sign in to the new client using my Office 365 account, I get an error message saying "Your OneDrive has not been set up. The MS transition article ( here) says that the new client takes overįrom the old one seamlessly. I am on Windows 8.1 64bit, and Office 2016 32bit (Office 365 Pro Plus, installed via C2R). Two days ago I received a OneDrive for Business notification that I had to download and install the new, Next Generation Sync Client. ![]()
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